Question 1

What is RoamingFlex?

Accepted Answer

RoamingFlex is a platform where you can buy and activate eSIM data plans for 160+ countries. Instead of swapping a physical SIM card, you scan a QR code and your phone connects to local data within minutes. No hardware, no carrier store visit. See all available plans.

Question 2

How does RoamingFlex work?

Accepted Answer

Three steps: pick a destination, pick a plan, pay. The QR code shows up on screen the moment payment clears and goes to your email at the same time. Scan it in your phone's eSIM settings and you're live. Under 90 seconds, start to finish.

Question 3

What do I need to get started?

Accepted Answer

You need an eSIM-compatible smartphone (most devices sold after 2018 qualify: iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later), a stable internet connection to complete your purchase, and access to your device's eSIM settings to scan the QR code. No app download required.

Question 4

Is there a free trial?

Accepted Answer

No free trial, but the Day Starter plan (500MB / 1 day) is €2.50. Cheapest way to try it. Every plan is a one-off purchase with no subscription required.

Question 5

Which countries are supported?

Accepted Answer

RoamingFlex covers 160+ countries across Europe, Asia Pacific, the Americas, the Middle East, and Africa. Browse all destinations on the Pricing page. If your country isn't listed, contact us. Coverage expands regularly.

Question 6

Is my device eSIM compatible?

Accepted Answer

eSIM compatibility depends on your device model and carrier unlock status. Most flagship phones released from 2018 onwards support eSIM, including iPhone XS/XR and newer, Samsung Galaxy S20 series and newer, Google Pixel 3 and newer, and many other Android devices. Check your device manufacturer's website or your phone settings (look for 'SIM' or 'eSIM' in your cellular settings). Your physical SIM must be on a carrier that allows dual-SIM or eSIM activation.

Question 7

How does pricing work?

Accepted Answer

Plans run from €2.50 for 500MB (1 day) to €49.99 for unlimited (30 days). Seven tiers total. Bigger plans cost less per GB. No hidden fees, no activation charges, no auto-renewal surprises. Browse all plans and prices.

Question 8

Do I need a subscription to buy a plan?

Accepted Answer

No. Every plan on RoamingFlex can be purchased as a one-off transaction with no subscription required. Our optional Frequent Traveler bundle (€9.99/month) is available for regular travelers who want a free monthly plan and discounts, but it is entirely optional. You can buy any plan at any time without ever signing up for a subscription.

Question 9

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Amex, and popular digital wallets. All payments go over an encrypted connection. We support EUR, USD, GBP, AED, JPY, and AUD. You can switch currencies on the checkout page.

Question 10

Can I use a promo code?

Accepted Answer

Yes. There is a promo code field on the checkout page. Enter your code before completing payment and the discount will be applied to your order total automatically. Promo codes may offer a percentage discount or a fixed amount off. Codes cannot be combined and are single-use per account unless stated otherwise.

Question 11

How do refunds work?

Accepted Answer

Unused plans bought within the past 14 days qualify for a full refund, as long as the QR code hasn't been activated on a device. Email refunds@roamingflex.com with your order number. Refunds go back to your original payment method within 5-10 business days. See our full Refund Policy for details.

Question 12

How is my eSIM delivered?

Accepted Answer

Your eSIM is delivered as a QR code. After payment, it shows up on your checkout confirmation screen and is sent to your registered email from noreply@roamingflex.com at the same time. No app download, no physical shipment, no waiting. Delivery is instant.

Question 13

How quickly will I receive my QR code?

Accepted Answer

The QR code appears on screen within 3-5 seconds of payment confirmation. The email copy arrives within 1-2 minutes. If it's not in your inbox, check spam or contact support@roamingflex.com.

Question 14

In what format is the eSIM delivered?

Accepted Answer

Your eSIM is delivered as a standard QR code image. You scan it using your phone's camera from within your device's eSIM or cellular settings. You'll also receive a backup copy of the QR code attached to your payment confirmation email as a PNG file, so you can access it even if you lose your internet connection at the time of setup.

Question 15

Can I transfer my eSIM to another device?

Accepted Answer

Each QR code is single-use. Once scanned and installed on a device, it can't be transferred or reinstalled elsewhere. If you need to change devices, contact support@roamingflex.com before activating and we'll advise based on your plan status.

Question 16

Is my data secure?

Accepted Answer

Yes. All traffic between your browser and our servers uses TLS 1.3 encryption. We do not store your card details. Payment processing is handled by PCI-DSS compliant processors. Your personal data is on access-controlled servers in the EU.

Question 17

What is your privacy policy?

Accepted Answer

Our full Privacy Policy is available at roamingflex.com/privacy. In summary: we collect only the information necessary to provide the service (name, email, purchase details), we do not sell your data to third parties, and we comply with GDPR. You can request access to, correction of, or deletion of your data at any time by emailing privacy@roamingflex.com.

Question 18

Do you share my data with third parties?

Accepted Answer

We share data only with service providers who help run the platform: payment processors and email delivery services. We don't sell, rent, or trade your personal information. All third-party providers are contractually required to protect your data under GDPR.

Question 19

Are you GDPR compliant?

Accepted Answer

Yes. RoamingFlex is operated by Vektor Utility Holdings Limited, and we process all personal data in accordance with the EU General Data Protection Regulation (GDPR). This means you have rights to access, rectify, erase, and port your data, and to object to certain processing. For all data requests, contact privacy@roamingflex.com.

Frequently asked questions